Refund policy

WIWB Product Warranty & Service Support

Quality Assurance with Heartfelt Service

At WIWB, we are committed to delivering an exceptional product experience for every customer. We pride ourselves not only on innovative and high-quality products, but also on providing comprehensive service protection. Every device undergoes rigorous testing before leaving our factory and is backed by the following warranty policies, ensuring your peace of mind with every purchase.

Warranty Policy Details
30-Day Hassle-Free Returns
Within 30 days of delivery, you may request a no-questions-asked return or exchange if unsatisfied with your product. Simply keep the item undamaged with all accessories and original packaging to qualify for a full refund.

12-Month Quality Warranty
All products come with a 12-month free warranty covering manufacturing defects, material flaws, and performance issues. The warranty period begins the day after delivery.
Efficient After-Sales Response
For any quality issues during the warranty period, we provide:
✔ Rapid diagnostics & repair services
✔ Direct replacement with a new device if repairs are unfeasible

Professional Technical Support
Our expert team offers:
• Product setup & usage guidance
• Troubleshooting & problem resolution
• System optimization & maintenance advice
• Hardware upgrade consultations
Contact us via email or online chat – we guarantee a professional response within 24 hours.

How to Reach Us
For after-sales service or technical support:
📧 Service Email: service@wiwb.shop
🌐 Official Website: www.wiwb.shop
🛠 Live Chat: Click "Customer Service" on our website

WIWB remains dedicated to your complete satisfaction, delivering superior products with thoughtful service protection.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at szfykj@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at szfykj@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at szfykj@outlook.com.